automated ticket routing

Shows how AI streamlines customer support by automating intake and triage, powering chatbots and self-service, routing tickets to the right agents, surfacing relevant knowledge, and analyzing sentiment to prioritize cases. Outlines end-to-end workflow design, CRM/data integration, human-in-the-loop escalation, KPIs and ROI tracking, and pitfalls to avoid such as bias, hallucinations, security, and change management.